Help Desk Position available in Rochester, MN

JOB SUMMARY

The Support Specialist provides user support and customer service on supported computer applications and platforms. They deliver software diagnostic skills, technical assistance, and consultation advice and resolution to our customers using both written and verbal communication.  The Support Specialist will manage customer assistance requests as they come in via telephone and email. 

 

PRIMARY RESPONSIBILITIES

  • Represent the company by providing exceptional professionalism in both written and verbal communication with customers.
  • Promptly answer support related emails and phone calls. 
  • Accountable for updating contact history, call records, and Knowledge Base used by Technical Support staff members.
  • Interpret problems and provide resolution in a timely manner.
  • Research questions using available information resources.
  • Identify and escalate situations as appropriate.
  • Update Support Tickets with accurate and timely statuses, log all interactions, and provide resolution information.
  • Stay current with system information, changes and updates.
  • Continually improve and expand technical skills and knowledge necessary to perform the assigned work.

 

JOB SKILLS REQUIRED

  • Excellent verbal and written communication skills and interpersonal skills required.
  • Ability to troubleshoot and solve complex computer issues.
  • Formal training required in Windows based networking environments OR a minimum of 3 years’ experience working in this field.
  • Strong PC and system navigation skills, specifically in  Windows
  • Previous customer service or support and/or basic technical support experience recommended.
  • Experience with Active Directory, SQL and IIS helpful.
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Help Desk Position in Eagan

 

Hi my name is Nick Nedland and I am a Senior Recruiter with Hire Investment.  I am looking to fill a Help Desk position with my client in Eagan.  If you are interested please email your resume to nnedland@hireinvestment.com and call me at 651-319-4004.  Thanks.

 

Education & Experience

  • The job qualifications would normally be met through attainment of an undergraduate degree or vocational certificate, or 2 years of experience in information systems, preferably in a technology environment. Duties require staff to exercise a high degree of discretion and independent judgment

 

Knowledge & Skills

  • 2-3 years desktop/desk-side support with exceptional customer service.
  • Operating Systems: extensive work experience with Windows XP and Windows 7
  • Microsoft Office Suite: advanced trouble-shooting of Word, Excel, Outlook, etc.
  • Applications: extensive experience troubleshooting software applications. Knowledge base is available for client’s proprietary software applications. Experience with Active Directory administration

 

 

Nicholas Nedland

Hire Investment

Direct 507-288-5260

Cell 507-269-9136

MN 651-319-4004

CO 303-991-6166

AZ 480-751-1001

NY 646-200-5109

www.hireinvestment.com

“Getting the Return on Your Human Capital Investment”

 

Please Connect With Me on Linkedin:  http://www.linkedin.com/pub/nicholas-nedland/34/29b/b41