Help Desk Position available in Rochester, MN

JOB SUMMARY

The Support Specialist provides user support and customer service on supported computer applications and platforms. They deliver software diagnostic skills, technical assistance, and consultation advice and resolution to our customers using both written and verbal communication.  The Support Specialist will manage customer assistance requests as they come in via telephone and email. 

 

PRIMARY RESPONSIBILITIES

  • Represent the company by providing exceptional professionalism in both written and verbal communication with customers.
  • Promptly answer support related emails and phone calls. 
  • Accountable for updating contact history, call records, and Knowledge Base used by Technical Support staff members.
  • Interpret problems and provide resolution in a timely manner.
  • Research questions using available information resources.
  • Identify and escalate situations as appropriate.
  • Update Support Tickets with accurate and timely statuses, log all interactions, and provide resolution information.
  • Stay current with system information, changes and updates.
  • Continually improve and expand technical skills and knowledge necessary to perform the assigned work.

 

JOB SKILLS REQUIRED

  • Excellent verbal and written communication skills and interpersonal skills required.
  • Ability to troubleshoot and solve complex computer issues.
  • Formal training required in Windows based networking environments OR a minimum of 3 years’ experience working in this field.
  • Strong PC and system navigation skills, specifically in  Windows
  • Previous customer service or support and/or basic technical support experience recommended.
  • Experience with Active Directory, SQL and IIS helpful.
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Help Desk Position in Eagan

 

Hi my name is Nick Nedland and I am a Senior Recruiter with Hire Investment.  I am looking to fill a Help Desk position with my client in Eagan.  If you are interested please email your resume to nnedland@hireinvestment.com and call me at 651-319-4004.  Thanks.

 

Education & Experience

  • The job qualifications would normally be met through attainment of an undergraduate degree or vocational certificate, or 2 years of experience in information systems, preferably in a technology environment. Duties require staff to exercise a high degree of discretion and independent judgment

 

Knowledge & Skills

  • 2-3 years desktop/desk-side support with exceptional customer service.
  • Operating Systems: extensive work experience with Windows XP and Windows 7
  • Microsoft Office Suite: advanced trouble-shooting of Word, Excel, Outlook, etc.
  • Applications: extensive experience troubleshooting software applications. Knowledge base is available for client’s proprietary software applications. Experience with Active Directory administration

 

 

Nicholas Nedland

Hire Investment

Direct 507-288-5260

Cell 507-269-9136

MN 651-319-4004

CO 303-991-6166

AZ 480-751-1001

NY 646-200-5109

www.hireinvestment.com

“Getting the Return on Your Human Capital Investment”

 

Please Connect With Me on Linkedin:  http://www.linkedin.com/pub/nicholas-nedland/34/29b/b41

 

Technical Support Position in Rochester, MN

 

Hi my name is Nick Nedland and I am a Senior Recruiter with Hire Investment, I am currently looking to fill a contract to permanent Help Desk Technical Support position with our client in Rochester. If interested please email your resume to nnedland@hireinvestment.com

 

Technical Support Representative

We are looking for individuals with top-notch customer service and proficient software diagnostic skills. Technical experience or education in most of the following areas is preferred: MS Windows, PC-based applications, database knowledge, and network experience. Responsibilities of the position include telephone support, and material writing, installation, consulting, training, and testing.

 

Excellent phone communication, patience, teamwork and superb problem solving abilities are essential.

Some travel is Required.

Technical Support Representative Primary Responsibilities:

Provide front line phone queue support for customers.

Enter detailed information for each call into call tracking system.

Responsible for handling all calls through resolution in a timely manner.

Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.

Research questions as related to product functionality.

Meet call volume, call time, and quality standards as defined by the department.

 

Qualifications:

High School diploma or GED

3+ years experience in a call center environment.

2+ years in a technical environment.

Strong telephone skills.

Demonstrable Technical Support and Customer Service experience.

Must have a comprehensive understanding of IBM PC and PC-clone computers and their operating systems.

Must be knowledgeable in both Firefox and Internet Explorer and have a strong understanding of the Internet.

Excellent communication and organizational skills.

Demonstrable diagnostic and analytical skills.

Network Operating System knowledge is a plus!

 

 

Nicholas Nedland

Hire Investment

Direct 507-288-5260

Cell 507-269-9136

MN 651-319-4004

CO 303-991-6166

AZ 480-751-1001

NY 646-200-5109

www.hireinvestment.com

“Getting the Return on Your Human Capital Investment”

Please Connect With Me on Linkedin:  http://www.linkedin.com/pub/nicholas-nedland/34/29b/b41