Technical Support Position in Rochester, MN

 

Hi my name is Nick Nedland and I am a Senior Recruiter with Hire Investment, I am currently looking to fill a contract to permanent Help Desk Technical Support position with our client in Rochester. If interested please email your resume to nnedland@hireinvestment.com

 

Technical Support Representative

We are looking for individuals with top-notch customer service and proficient software diagnostic skills. Technical experience or education in most of the following areas is preferred: MS Windows, PC-based applications, database knowledge, and network experience. Responsibilities of the position include telephone support, and material writing, installation, consulting, training, and testing.

 

Excellent phone communication, patience, teamwork and superb problem solving abilities are essential.

Some travel is Required.

Technical Support Representative Primary Responsibilities:

Provide front line phone queue support for customers.

Enter detailed information for each call into call tracking system.

Responsible for handling all calls through resolution in a timely manner.

Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.

Research questions as related to product functionality.

Meet call volume, call time, and quality standards as defined by the department.

 

Qualifications:

High School diploma or GED

3+ years experience in a call center environment.

2+ years in a technical environment.

Strong telephone skills.

Demonstrable Technical Support and Customer Service experience.

Must have a comprehensive understanding of IBM PC and PC-clone computers and their operating systems.

Must be knowledgeable in both Firefox and Internet Explorer and have a strong understanding of the Internet.

Excellent communication and organizational skills.

Demonstrable diagnostic and analytical skills.

Network Operating System knowledge is a plus!

 

 

Nicholas Nedland

Hire Investment

Direct 507-288-5260

Cell 507-269-9136

MN 651-319-4004

CO 303-991-6166

AZ 480-751-1001

NY 646-200-5109

www.hireinvestment.com

“Getting the Return on Your Human Capital Investment”

Please Connect With Me on Linkedin:  http://www.linkedin.com/pub/nicholas-nedland/34/29b/b41

 

Inside Sales Position in Ft. Worth, TX

 

Hello, my name is Nick Nedland and I am a Senior Recruiter with Hire Investment.  We are currently looking to fill an inside sales role in Ft. Worth.  If you are interested, please email the most updated version of your resume to nnedland@hireinvestment.com and call 507-288-5260 as soon as possible.  Thanks!

 

Primary Responsibilities:
• Unique opportunity to get in on the ground floor with a leader in the tax and accounting publishing field.
• Learn the tax guide business with unlimited opportunity for advancement.
• Great training program on our products and offerings.
• The ideal candidate will have the ability to learn new products quickly, and will consult with customers over the phone in a professional manner.
• In addition to helping our clients make educated decisions on purchases, the ideal candidate will sell companion products and services.
• Any knowledge of the PPC (practitioners publishing company) product is helpful.

Qualifications:
• Bachelor’s degree OR 2+ years successful professional sales experience.
• Intermediate knowledge of PCs, Windows, Microsoft Office, Networks, and the Internet.
• Highly motivated and competitive.
• Ability to learn new products and services quickly.
• Outgoing and positive attitude.
• Tax and Accounting background preferred.
• Ability to communicate effectively over the phone for extended periods of time.
• Ability to utilize effective selling skills.
• Must be detail oriented, organized and efficient.

Must have Business to Business experience
Must be a team player. Someone who would not step on others toes. Looking for someone who will be proactive but not aggressive toward team member. Must be consultive and possess a positive attitude.

 

 

Nicholas Nedland

Hire Investment

Direct 507-288-5260

Cell 507-269-9136

MN 651-319-4004

CO 303-991-6166

AZ 480-751-1001

NY 646-200-5109

www.hireinvestment.com

“Getting the Return on Your Human Capital Investment”

 

Please Connect With Me on Linkedin:  http://www.linkedin.com/pub/nicholas-nedland/34/29b/b41