Hi my name is Nick Nedland and I am a Senior Recruiter with Hire Investment, I am currently looking to fill a contract to permanent Help Desk Technical Support position with our client in Rochester. If interested please email your resume to firstname.lastname@example.org
Technical Support Representative
We are looking for individuals with top-notch customer service and proficient software diagnostic skills. Technical experience or education in most of the following areas is preferred: MS Windows, PC-based applications, database knowledge, and network experience. Responsibilities of the position include telephone support, and material writing, installation, consulting, training, and testing.
Excellent phone communication, patience, teamwork and superb problem solving abilities are essential.
Some travel is Required.
Technical Support Representative Primary Responsibilities:
Provide front line phone queue support for customers.
Enter detailed information for each call into call tracking system.
Responsible for handling all calls through resolution in a timely manner.
Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
Research questions as related to product functionality.
Meet call volume, call time, and quality standards as defined by the department.
High School diploma or GED
3+ years experience in a call center environment.
2+ years in a technical environment.
Strong telephone skills.
Demonstrable Technical Support and Customer Service experience.
Must have a comprehensive understanding of IBM PC and PC-clone computers and their operating systems.
Must be knowledgeable in both Firefox and Internet Explorer and have a strong understanding of the Internet.
Excellent communication and organizational skills.
Demonstrable diagnostic and analytical skills.
Network Operating System knowledge is a plus!
“Getting the Return on Your Human Capital Investment”
Please Connect With Me on Linkedin: http://www.linkedin.com/pub/nicholas-nedland/34/29b/b41