Inside Sales Position in Eagan

The Inside Sales Renewal Representative is responsible for selling and supporting sales renewal activities of products through outbound and inbound telephone calls.  This position’s primary focus is the renewal of print products through existing customers. The Inside Sales Renewal Representative will have the opportunity to not only provide customers with products or services that meet their needs but also spend time developing their skills to Drive Toward Excellence.  The Inside Sales Renewal Representative will support the efforts of the Inside Sales Large Law Firm channel by participating fully and contributing to team-selling models.
Goal Attainment:

  • Sells      products and services through outbound and inbound calls by securing      direct sales and increasing revenue by renewing, up selling and cross      selling.
  • Must      be able to achieve and exceed company and personal sales and telephone      activity goals through negotiations and product offering within set      parameters.
  • Gathers      and logs all call information, sale orders, and profile activity on the      computer system correctly and accurately, ensuring      proper marketing source are credited appropriately.
  • Individually      manages renewal call lists and territory assignments.
  • Conducts High Volume Throughput (HVT =call activity) time      efficiently and effectively to meet daily metrics expectations.
  • Assumes      other responsibilities as required or requested by Inside      Sales Management.

Relationship Management:

  • Must      be able to build, maintain and enhance client’s experience through      consultative conversation while asking leading questions and offering      superior product knowledge coupled with excellent customer service
  • Works      with internal organizations throughout to ensure customer accounts      are handled efficiently and accurately and customer issues are      resolved in a timely manner.
  • Enhances      department and organization reputation by taking ownership for exceeding      established goals and accomplishing new and different requests.
  • Obtains      customer and competitive information during daily contacts and distributes      as appropriate so as to develop sales strategies.
  • Maintain      a working knowledge of company products, special sales programs and      marketing efforts within the sales division.
  • Actively      participates in meetings, training sessions and individual professional      development and skill building.


  • Actively      contributes to and works responsibly in a team environment.
  • Adhere      to ethical standards contained in the Code of Conduct while servicing      customers and meeting department goals.


  • Minimum      of 2 years successful sales quota attainment experience
  • Demonstrated      sales success preferred
  • Experience      in prospecting/cold calling environment required
  • Strong      organizational and time management skills coupled with the ability to      embrace change
  • Pipeline      management skills in the CRM environment required; including SAP
  • Proficient      in Microsoft Office applications; specifically Outlook and Excel
  • Excellent      verbal and written communication skills
  • Demonstrated      knowledge of proper telephone etiquette and professional attitude and      integrity
  • College      Degree in business, sales or related field preferred
  • Legal      industry knowledge or experience, a plus



Nicholas Nedland

Hire Investment

Direct 507-288-5260

Cell 507-269-9136

MN 651-319-4004

CO 303-991-6166

AZ 480-751-1001

NY 646-200-5109

“Getting the Return on Your Human Capital Investment”

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